At Omnicient Jewelry Sports and Kids LLC (Tina's Unique Boutique), we aim to provide a seamless and satisfactory shopping experience for all our customers. However, we recognize that chargebacks may occur under certain circumstances. This page outlines our chargeback policy and guides customers considering or filing a chargeback.

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1. Understanding Chargebacks

A chargeback is a reversal of a credit card payment initiated by the customer through their bank or credit card provider. Chargebacks are designed to protect consumers from unauthorized or fraudulent transactions. However, they should not be used as a substitute for contacting our customer service team to resolve disputes.

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2. Before Filing a Chargeback

To ensure a fair resolution, we kindly request customers to contact us directly before initiating a chargeback. Many issues can be resolved quickly and efficiently by:

• Emailing us at: sales@ojsakshop.com

• Calling us at: +1 859 777 3383

• Filling out our online contact form: Contact Us

Our customer service team is dedicated to resolving your concerns, whether they involve refunds, exchanges, or other solutions.

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3. Common Chargeback Reasons

Customers typically file chargebacks for the following reasons:

• Non-receipt of goods

• Receipt of damaged, defective, or incorrect items

• Unauthorized transactions

• Billing errors

If you experience any of the above issues, please notify us immediately. We will work diligently to address the problem.

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4. Our Chargeback Process

If a chargeback is initiated, the following steps will be taken:

• Investigation: We will receive a notification from your bank or credit card provider and begin an investigation.

• Response: We will provide the necessary documentation to dispute the chargeback if we believe it is unwarranted. This may include proof of delivery, transaction records, and communication with the customer.

• Resolution: The issuing bank will make a final decision based on the evidence provided by both parties. This process may take several weeks to complete.

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5. Preventing Chargebacks

To avoid unnecessary chargebacks, we encourage customers to:

• Verify shipping addresses and contact details before placing an order.

• Keep all order-related communications for reference.

• Reach out to us immediately if an issue arises with your order.

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6. Unauthorized Chargebacks

Filing a chargeback without a valid reason or as an alternative to contacting us may be considered fraudulent. Unauthorized chargebacks can result in the following actions:

• Account suspension or termination on our platform.

• Denial of future orders.

• Reporting fraudulent activity to the issuing bank or relevant authorities.

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7. Refunds and Chargebacks

If a chargeback is approved, the amount disputed will be refunded to your original payment method. However, please note that chargebacks may include additional fees or penalties as determined by the payment processor.

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8. Our Commitment

We are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority, and we will always strive to resolve issues fairly and transparently.

If you have any questions about our chargeback policy or need assistance, please contact our customer service team. We appreciate your cooperation and trust in our business.